All orders are discretely packaged and shipped without reference to Caliweed Poundsandup.

General

We ship daily from Monday to Friday within 24-48h (or a bit longer depending on our workload).
Discreet shipping is offered as our default and is not an additional service. Please do not ask for it. We offer tracked shipping.
The delivery times listed below are guidelines only as we have no influence over them.


Replacements and returns

If you receive a defective product, or if you receive an order that is not what you ordered, please contact us to request a return or refund. All returns must be approved by our customer service team before they can be processed. We will either provide a replacement product or issue a refund, at our discretion. We can only guarantee delivery if you choose insured delivery. If one or more products are not available at the time of the order they can be sent in an extra shipment. In this case you will be contacted for partial shipping.
Replacements for lost shipments can only be granted when a insured shipping option was used.
Please note, we cannot be responsible for customs clearance and the customer will have to carry all future taxes if there will be any in his/her country.
We also cannot take any responsibility for legacy of the purchased products in your country.

Shipping fees

Our Shipping fee is determined by your location, as all our shipments are now tracked.

We charge the following fees for our international and national deliveries

USA

Flat rate Standard 3-5 Business days $25

Flat rate Express 2-3 Business days $50

Free shipping Express 2-3 business days applicable to orders above $750

EUROPE

Flat rate Standard 3-5 Business days $35

Flat rate Express 2-3 Business days $50

Free shipping Express 2-3 business days applicable to orders above $1000